Messaging Program
How we communicate with you by text, and how we protect your privacy and consent.
Introduction
Family First Mutual LLC communicates with customers via SMS text messaging only after the customer has provided their express consent through our website.
Our messages are designed to provide helpful information regarding your inquiry and customer service experience.
How to Opt In
Customers opt in by completing a form on FamilyFirstMutual.com and checking the required SMS consent checkbox before submitting their request.
We do not send text messages without prior consent.
How to Opt Out
You may opt out of SMS communications at any time by replying:
STOP
Once you reply STOP, you will receive one confirmation message and will no longer receive SMS communications unless you provide new consent.
Message Types
Customers may receive messages regarding:
- Responses to inquiries
- Appointment scheduling
- Appointment reminders
- Customer support
- Account updates
- Requested services
We do not send recurring promotional marketing messages unless a customer separately opts into a marketing program.
Message Frequency
Message frequency depends on your interaction with Family First Mutual LLC and the services you request.
Message Fees
Message and data rates may apply according to your wireless carrier plan.
Need Help?
Reply HELP for assistance or contact us directly.
Phone: (657) 478-5905
Website: https://familyfirstmutual.com
Business Hours: Monday – Sunday, 8:00 AM – 7:00 PM PST
Privacy
"No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties."
About Our Program
Family First Mutual LLC uses SMS only to improve customer communication and provide timely responses to customer requests.
We respect your privacy and strive to communicate only when necessary regarding your requested services.